Where a moving complaint goes, by state
Researched and written by Daniel Novak · Reviewed by Brittany Evans · Last reviewed August 2026
Which body takes a moving complaint depends on whether the move crossed a state line and on how the state regulates movers at all. An interstate move is federal, and the National Consumer Complaint Database is the federal record. A move inside one state goes to that state, and the states differ sharply: some run a transport regulator that takes moving complaints, some route them through general consumer protection, and some publish no moving specific route at all.
This page lists what the record holds for each state and says plainly where it holds nothing.
Interstate first, because it changes the answer
If the move crossed a state line it is an interstate household goods move and the federal rules govern it. The federal complaint database records the complaint against the carrier's USDOT number, which is why the number matters more than the trading name. That record is a regulatory one: it informs the agency's oversight rather than settling a bill. A carrier's own neutral arbitration programme is the separate route the federal rules require it to offer for loss and damage disputes.
States where the record holds a complaint route
33 of the 50 state records carry a named route: an agency, a complaint page, a phone line, or some combination. Each line below is read from that state's own published page.
States where the record holds nothing
17 state records carry no complaint route at all. That is a statement about this project's record rather than about the state: it means no route has been read off the agency's own current page and recorded here, and nothing is guessed in its place. For an interstate move the federal complaint database applies in any case, whichever state you are in.
Alaska, Colorado, Hawaii, Idaho, Indiana, Kansas, Maine, Massachusetts, Minnesota, Missouri, Nevada, Oklahoma, South Dakota, Tennessee, Utah, Vermont, Washington.
What this page is not
It is a directory of routes as published, not advice about a dispute. Which route fits a particular complaint, and what any of them can actually order, depends on the state's own authority over movers and on the contract. Where a state agency's page states its scope, our state page records that scope in the agency's words.
Official sources
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Frequently asked questions
Who takes a complaint about an interstate moving company?
Who takes a complaint about a move inside one state?
Why does my state show no complaint route?
Does filing a complaint get my money back?
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